Shipping policy

Haleel Scents - Shipping Policy

1. Shipping Coverage

• We deliver nationwide across Pakistan using trusted courier services: TCS, M&P, FastX, Leopard, and Trax.
• Same-day delivery is available in Lahore for orders placed before [insert cutoff time].

2. Delivery Time

• Same-day delivery (Lahore only): Orders placed before the cutoff time will be delivered on the same day.
• Standard delivery (Nationwide): Orders are typically delivered within 2-5 business days, depending on the location.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Charges

• Shipping charges may vary based on the location and selected courier service.
• Free shipping may be offered on orders above a certain amount (if applicable).

4. Order Processing

• Orders are processed within 24 hours after confirmation.
• Once shipped, a tracking number will be provided via SMS or email for order tracking.

5. Delays & Issues

• While we strive for timely delivery, delays may occur due to weather, strikes, or courier-related issues.
• If your order is delayed beyond the estimated time, please contact our customer support.

6. Missing or Damaged Items

• If you receive a damaged or incomplete order, report it within 24 hours of delivery with proof (photos).
• Haleel Scents is not responsible for lost shipments due to incorrect addresses provided by the customer.